Privacy Policy

At My Car Parks Limited, which owns and operates website and My Car Parks Mobile App (Online Platform), we understand and respect the importance of your privacy and we are dedicated to safeguarding and preserving your privacy and personal information when on our site or communicating electronically with us. In providing our service to you, it would necessitate that you share some of your personal information on the system. This policy explains how and for what purposes we use the information collected about you via our website, apps, pay by phone, pay by SMS and Kiosk (referred to below as "the Service").

Please read this privacy policy carefully. By using the Service, you are agreeing to be bound by this policy in respect of the information collected about you via this Website or Mobile App.

Our Privacy Policy provides an explanation as to what happens to any personal data that you provide to us.

What information will we gather and used for?

In operating our website or mobile app or Online Platform, we may gather and process all or some of the following data about you:

1. Personal and contact details, such as title, full name, telephone number, email address, and contact details.
We need to store this to identify you in the provision of our service. It will be shared with parking space owners you make a booking with and users on our platform which you send messages to. Also we will send emails to you about your bookings and the mycarparks service. We may share your email with third parties (including parking space owners).
2. Photo - if you upload a photo, we provide it to parking space owners) so they can identify you and we use it to personalise any reviews you leave about parking spaces.3. Vehicle information, such as vehicle registration, make and model.
We store this for enforcement purposes and also safety purposes. We share this with third party enforcement companies and parking space owners along with parking session dates and times, and sometimes your name, subject to terms outlined in separate Data Sharing Agreements held between My Car Parks and these third party companies.
4. IP Address used by us and some of our third-party providers to identify your device in the provision of our service. It is also used for fraud checks and to ensure a secure product.5. Fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud.6. Payment method details you provide (including name, credit card details, email address and sometimes address) are sent directly to PCI-compliant third party payment providers. They are not stored on My Car Parks servers and My Car Parks employees do not have access to these details.7. We store Booking details history of where and when you’ve booked parking to make repeat bookings faster and easier for you, and in interest of your and our accounting purpose.8. A review for a parking location, this will be shown to other drivers considering booking the parking space (only showing your first name and the initial of your last name).9. Enable location services, we will occasionally store your location services data to improve our parking availability engine - which helps us show you and other drivers when we think spaces will be available to park in. You can stop this data from being stored by turning off your location services on your device.10. Information about your property, such as location, type of parking space, and number of available parking spaces.11. Information we buy or rent from third parties, including demographic information, vehicle details, details of outstanding finance, vehicle claims history, marketing lists, publicly available information, and information to help improve the relevance of our products and services.12. Insights about you and our customers gained from analysis or profiling of customers.13. Third party transactions; such as where a person other than the account holder uses the service, information about that person and the transaction.14. Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you. Offers may include any of our other products and services.15. Parking space address - we use this to show drivers where your space is. We only reveal the full address to them after they've paid to park in it so that they can navigate there. Before that the driver can only see the street name and a map pin showing the location of your space.16. Space description - this is a public-facing description you provide when adding your parking space which helps drivers decide if a parking space is suitable.17. Photos of your parking space - these public-facing photos help drivers decide if a parking space is suitable.18. Facilities - these are public-facing space attributes, which you can optionally provide to help drivers decide if a parking space is suitable for them.19. Access Information - if you provide these when adding your space, they are used to help drivers access your parking space. They are not shown to the driver until they have paid to park in your parking space. Once the parking session has finished, they are hidden from the driver.20. PIN code for accessing parking space - if you provide a pin code (e.g. for a gate) it is given to drivers to help them access your parking space. It is not shown to the driver until they have paid to park in your parking space.21. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.22. For users domiciled in the UK, we may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the General Data Protection Regulation 2018.

Storing your personal data

1. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.2. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.3. The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. What can I do?

If you do not agree to our use of the information as stated above, you should inform us as soon as possible by writing to us at My Car Parks Limited, 26 Southampton Buildings, London, WC2A 1AH United Kingdom or by email at In accordance with the company policy, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to amend any inaccuracies in your information. We aim to respond to you within 21 days from the date of request. You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements. Information collected by Third Parties In addition to information collected by ourselves we may also receive data that has been collected by third parties, which would be added to the previous information held by ourselves and handled / stored in accordance with this Policy. Transferring your information outside of Europe for UK users As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information between group companies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. If you use the Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Please note that in order for us to provide you with the optimum service, we use Cookies on our Services.

What are cookies?

A cookie is a nly string of information that a website or Mobile App transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

By using our website or mobile app with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance frequently visited pages and if they get error messages from web pages. These cookies collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website or mobile app, you agree that we can place these types of cookies on your device.

Category 3: functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Category 4: targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Protecting your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

External Links

Please note that our website may contain certain literature and hyperlinks to websites owned by third parties. This Privacy Policy covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this Privacy Policy.


To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Contacting Us

We welcome any queries, comments or requests you may have regarding our Privacy Policy. Please do not hesitate to contact us at:

Updates and Changes

As our privacy statement may change due to developments in the law we encourage you to re-read this occasionally so you are aware of any changes as to how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Law and jurisdiction

This agreement and any dispute arising out of it will be governed by English Law. Any dispute or claim arising out of or in connection with this agreement or its formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.